RAH Consumer Advisory Council

Involving consumers in improving health care safety by placing consumers at the centre of the system and in that harnesses the experiences of patients and their carers to drive improvements

Royal Adelaide Hospital (RAH) is committed to actively involving consumers in their care and treatment and places consumers at the centre of service delivery. Consumer representatives to drive improvement and provide advice was essential so their voice was heard in policy and planning, service delivery and evaluation of clinical and non-clinical units and departments. Consumer participation was to be a ‘way of life’ at RAH.

The RAH Consumer Advisory Council (CAC) was established in November 2002 by the then Chief Executive Officer to provide advice from a consumer perspective about key aspects of the operation of the hospital.  The council also assists in developing appropriate mechanisms for consumer involvement in the activities of the RAH

AIMS

  1. To provide the General Manager of the RAH with advice from a consumer perspective about key aspects of the operation of the hospital.
  2. To assist the General Manager to develop appropriate mechanisms for consumer involvement in the activities of the RAH.

OBJECTIVES

  1. To advise the General Manager on appropriate and effective processes and structures for consumer participation in planning, policy, service delivery, evaluation and management.
  2. To provide advice and feedback on the operation of the Strategic Plan for the RAH.
  3. To provide advice about consumer issues that should be considered in the redevelopment of the hospital.
  4. To assist in the development of appropriate information specifically designed for patients and family members.
  5. To develop and implement an annual consumer work plan
  6. To monitor and ensure consumer work plan is being achieved and outcomes are evaluated

The Consumer Advisory Council memberships are selected from nominations of individuals from the community with direct experience of the services of the RAH, either as a patient, family member or carer. Consumer and community organisations also represent the full set of consumer interests within the hospital.