Freedom of Information Service

What is Freedom of Information?

Under the Freedom of Information Act, 1991 you have a legally enforceable right of access (subject to certain restrictions) to your medical record.

How do I apply for access to my medical record?

Under the Freedom of Information Act, 1991, applications must meet certain criteria to be deemed valid.

Your application must:

  • specify that you are making an application under the Freedom of Information Act
  • include your name, and an address in Australia
  • provide enough information for us to correctly identify you on our Patient Administration System
  • include the $31.50 application fee unless you can supply a copy of a concession card
  • be sent directly to the Royal Adelaide Hospital.

If your application does not meet all the criteria, we will inform you of what you need to provide to make it valid.

To ensure you submit a valid application, you can download an application form from this page.

How long will it take to process my application?

Once we have received your valid application we have 30 calendar days in which to process it.

How much will it cost?

The fees and charges for making and processing a Freedom of Information application are as follows.

Application fee for access to documents is $31.50.

Charges for processing an application for access are:

  • for documents concerning your personal affairs, the first two hours are free after which $11.70 is charged for each subsequent 15 minutes

  • for all other documents, there is a charge of $11.70 for each 15 minutes spent.

In addition to these charges the following is payable in respect to:

  • a photocopy of the document ($0.20 per page)

  • a written transcript of words recorded or contained in the document ($7.00 per page)
    a photograph, x-ray, video tape, computer tape or computer disk (the actual cost incurred in producing the copy)

  • any postal or delivering charges incurred.

The fee for making an application for a review of a determination is $31.50.

Protecting your privacy

The Royal Adelaide Hospital takes confidentiality and privacy issues very seriously; policies and procedures are in place to ensure information is released to authorised people only.

If you are accessing your own medical record, you will need to provide some form of ID such as a driver’s licence, passport or birth certificate.

If your next-of-kin is requesting access to your medical record, they will need to supply proof of this relationship by providing written permission from the patient or by providing a copy of either a Guardianship Board order, Power of Attorney order (if the patient is alive) and a copy of the death certificate and the executor section of the Will if the patient is deceased.

If another person is requesting access to your medical on your behalf (i.e. insurer, solicitor) they will need to submit an authority signed by you.

Your right to review

Internal Review

This agency is obliged to deal with your application within 30 calendar days of receipt.  If you are dissatisfied with the decision regarding your application, or you do not receive a response within 30 calendar days of the agency’s receipt of your application, you have the right to apply for an internal review.  Your internal review must be lodged within 30 calendar days:

  • after the day you receive your determination, OR
  • if you have not received a response, 30 calendar days after the determination due date.

External Review

If at anytime you are dissatisfied with the way your request is being handled by this agency, you may contact the State Ombudsman on telephone number 08 8226 8699.

How else can we help you?

If you have been dissatisfied with the treatment you have received as a patient at the RAH, you may also want to contact the Royal Adelaide Hospital’s Consumer Adviser’s Office on 08 8222 4088.

The Freedom of Information Office at Royal Adelaide Hospital manages applications for Royal Adelaide Hospital (North Campus) and Hampstead Rehabilitation Centre.

For further information please contact the Freedom of Information Office on (08) 8222 5353 or email: rahfoi@Health.sa.gov.au

You can send applications to:

Freedom of Information
Level 8, Emergency Block,
Royal Adelaide Hospital
North Terrace
ADELAIDE SA 5000

Application forms can be downloaded from the following links:

Request for access under the Freedom of Information Act
Application for access to another person's (next of kin) medical record under the Freedom of Information Act
Application for access by solicitors to a client record under the Freedom of Information Act
Application for access by insurers to a client record under the Freedom of Information Act
Application for access to another personís medical record under the Freedom of Information Act