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Visitors and patient screening (surgery & concierge)


This page provides information for staff on the current patient screening requirements and visitor guidelines.

Visitor guidelines and requirements

See Visitor guidelines on the CALHN website.

Our guidelines provide for greater flexibility for end of life visits or other support/care reasons and support additional visits where indicated for patient and family support.

Examples include:

  • Vulnerable patients needing a support person to improve compliance with care (would be considered a support person rather than a visitor)
  • Patients who are in hospital for longer than a week
  • Patients needing carer* training to assist in the discharge planning
  • Patients from the Northern Territory/remote areas – allowing their escort to be on site longer than the current allocation (considered a support person rather than visitor)
  • Paid carer/Full time carer.

*Carer definition: Carer for a patient that is required to stay with the patient at all times for mental and psychological health.

Program decision making

In hours

In hours visitor access can be managed by the Nurse Unit Manager. Refer to above tables.

Disputes should be escalated to the Clinical Program Delivery Manager or delegate (eg. Clinical Practice Director) for resolution.

Unresolved disputes - escalate within hours to CALHN COVID Incident Management Team, out of hours to After Hours Coordinator. Disputes should be resolved within 24 hours where possible. Disputes involving Aboriginal or Torres Strait Islander patients should include a person with cultural knowledge.

Out of hours

Out of hours visitor access is to be managed by the Shift Coordinator and reviewed by the After Hours Coordinator

Disputes or issues can be discussed with the Executive On Call.

Resources and tools for staff

CALHN has the following resources and tools for staff:

Do visitors need to wear masks?

Masks are mandatory for all people present in healthcare and aged settings.

Are unvaccinated visitors allowed on site at the RAH and TQEH?

Yes. Unvaccinated visitors are allowed on site. When visiting public hospitals during COVID-19, there are some guidelines to follow to ensure the safety of staff, patients and visitors. You can find out more detail here.

Guidelines for visitors

All visitors are to perform hand hygiene, maintain 1.5 meters, wear a surgical mask during visitation and follow the direction of LHN staff.

COVID-19 Information

Find out more about COVID-19, including visitor restrictions, changes to our operations and information on where you can get your COVID-19 vaccine.

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