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Visitors and patient screening (surgery & concierge)


This page provides information for staff on the current patient screening requirements and visitor guidelines. Public facing information about visitors can be found here on the CALHN website.

Visitor guidelines and requirements

Current visitor guidelines are as follows:

  • Adult general inpatients no restrictions.
  • End of life patients no restrictions.
  • Emergency Department patients can have a visitor accompany them in the Emergency Department.
  • For outpatient patients one visitor can accompany the patient.
  • For confirmed or suspected COVID-19 patients our clinical teams will continue to support patient visits virtually and where appropriate, two visitors per day can be arranged with the treating team. Wearing appropriate PPE.

Our guidelines provide for greater flexibility for end of life visits or other support/care reasons and support additional visits where indicated for patient and family support.

During visiting hours, to help keep everyone safe from COVID-19, visitors should not visit if they've been exposed to COVID-19 or have any respiratory symptoms.

Program decision making

In hours

In hours visitor access can be managed by the Nurse Unit Manager.

Out of hours

Out of hours visitor access is to be managed by the Shift Coordinator and reviewed by the After-Hours Coordinator


CALHN has the following resources and tools for staff:

COVID-19 Information

Find out more about COVID-19, including visitor restrictions, changes to our operations and information on where you can get your COVID-19 vaccine.

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