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COVID-19 Coronavirus

Information for the community, patients, and our workforce

Quality Assurance and Quality Improvement Activities


The primary purpose of a quality assurance or quality improvement (QA/QI) activity is to monitor or improve the quality of service delivered by an individual or an organisation. Evaluation generally encompasses a systematic collection and analysis of information to make judgements, usually about the effectiveness and/or efficiency of an activity. Evaluation in a broad sense refers to any set of procedures, activities, resources, policies and/or strategies designed to achieve some common goals or objectives.

Data collection and analysis for QA/QI activities should:

  • Be collected and analysed coincidentally to standard operating procedures with standard equipment and/or protocols; and
  • Be collected and analysed expressly for the purpose of maintaining standards or identifying areas for improvement in the environment from which the data was obtained.

To register a QA/QI activity, complete the Central Adelaide Local Health Network (CALHN) QI Brief available on the CALHN QI Register. The document is used to plan the QA/QI activity and is uploaded to the CALHN Quality Improvement Register at the beginning of the project, following approval by the relevant medical/nursing/allied health lead, clinical practice director, or equivalent. When the QA/QI activity is complete the QA/QI Brief is updated with results/outcomes and is uploaded to the CALHN QI Register as the final report. Consultation with local Safety, Quality and Risk Management Coordinators is strongly recommended at the initial planning stage, and ongoing support is available throughout the QA/QI activity. For further information, refer to the Safety, Quality and Risk Management webpage on the intranet.

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