Skip to main content

Is the emergency department the best place for you?

If not, there are other options



This information relates to visitors attending the Royal Adelaide Hospital, The Queen Elizabeth Hospital and Hampstead Rehabilitation Centre.

It covers visiting, outpatients and surgery screening and mask wearing while onsite at CALHN.

COVID-19 visitor guidelines and requirements

See Visitor guidelines on the CALHN website.

COVID-19 vaccination program

Getting vaccinated against COVID-19 helps to protect ourselves and the South Australian community.

All South Australians aged 5 and over can now book a COVID-19 vaccination.

Further information about booking an appointment and what to do before and after your vaccination appointment can be found here.

COVID-19 Care Centre

A dedicated COVID-19 Care Centre operates within our Hospital Avoidance and Supported Discharge Service.

This referral only service provides specialist multidisciplinary care for COVID positive patients who need some extra treatment for both COVID related and non-COVID related matters, but do not need to be in hospital.

Mask wearing

All patients, carers and visitors entering our sites must wear a mask in line with SA Government processes. Thank you for being patient with this and for being respectful to the staff undertaking the screening.

There may also be specific visitor restrictions or additional PPE requirements based on the location of a patient within the hospital and/or the patient’s condition. This is to ensure the safety of vulnerable conditions.

Thank you for your understanding as we try and keep our community healthy.

This video shows you how to put a mask on and off.

Outpatient appointments and telehealth


We are reducing the number of face-to-face consultations and replacing them with a Video call (Health Direct) or Telephone call.

If your appointment changes, you will be contacted via text message with further instructions.

How to get ready for your Telehealth (video consult/health direct) appointment:

  • Follow this link prior to your appointment to check your device can make Video Calls: Pre-call Test
  • You can use a computer (with an inbuilt video camera or external webcam) or mobile phone with any modern internet browser including Chrome, Microsoft Edge, Safari and Firefox.
  • Please enter the Clinic Virtual Waiting Area 5 minutes prior to your appointment time by clicking on the link sent to your registered mobile number.
  • For a step by step guide to begin your video call consultations have a look at How to attend a consultation
  • If you have trouble connecting to the call have a look at Troubleshooting Guide
  • For additional information have a look at Videocall Tips

Thank you for your understanding.

Translated COVID-19 resources

Many COVID-19 resources have been translated to different languages.

More information about COVID-19

Further information about COVID-19 can be found on the SA Health website.

Work with us

Want to work at one of Australia’s most advanced healthcare facilities? Apply now to join a truly world-class health network and see where your next career move could take you.

Back to top