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COVID-19 Coronavirus

Information for our workforce



This information relates to visitors attending the Royal Adelaide Hospital, The Queen Elizabeth Hospital and Hampstead Rehabilitation Centre.

It covers, visiting, outpatients and surgery screening and mask wearing while onsite at CALHN.

Visitors during COVID-19

To help protect our patients, visitors and staff from COVID-19 we are temporarily restricting visitors. This will be effective from Tuesday 28 December.

Visitors will only be allowed on site for compassionate reasons and for when they are critical to care. This includes end-of-life visits, where we are providing young people with treatment and they require their parent, or in an emergency.

If you meet the above criteria, please discuss this with nursing staff prior to your arrival.

While difficult, it is absolutely essential that we keep COVID out of our facilities for the safety of our staff and vulnerable patients.

Thank you for your understanding and for helping us keep our patients and community safe.

If you are approved for a visit please adhere to the following;

  • If you have any COVID-19 symptoms (like fever, cough, sore throat, shortness of breath, loss of smell or taste) please do not enter until you are better and get tested immediately.
  • Do not enter if you have visited a high-risk location or exposure site. View the latest list from SA Health here.
  • Please use the mySAGOV QR check-in and put on a facemask.
  • Please use the alcohol-based hand rub provided to clean your hands when you enter and leave.

Please note:

  • Extra requirements are in place for unvaccinated visitors
  • If you are unvaccinated, please speak to our staff before you enter.

Attending our Emergency Department during COVID-19

The safety and wellbeing of people in our hospital during COVID-19 means restrictions are in place when it comes to the number of people attending the Emergency Department.

COVID-19 testing clinic

The RAH COVID-19 Testing Clinic is located on level 3, in the south-east corner of the hospital, closest to SAHMRI and North Terrace. Entry to the clinic is direct from North Terrace, not from within the hospital.

No appointment is required. A map of the clinic location can be found here.

When onsite, you will see clearly marked signage directing you to the clinic.

For latest opening hours and information about the clinic click here.

COVID-19 vaccination program

Getting vaccinated against COVID-19 helps to protect ourselves and the South Australian community.

All South Australians aged 5 and over can now book a COVID-19 vaccination.

Further information about booking an appointment and what to do before and after your vaccination appointment can be found here.

COVID-19 Care Centre

A dedicated COVID-19 Care Centre is operating at the Royal Adelaide Hospital.

This referral only service provides specialist multidisciplinary care for COVID positive patients who need some extra treatment for both COVID related and non-COVID related matters, but do not need to be in hospital.

The COVID Care Centre is a high-risk COVID-19 area. You must not enter the Covid Care Centre unless previously arranged.

Mask wearing

All patients, carers and visitors entering our sites must wear a mask in line with SA Government processes. Thank you for being patient with this and for being respectful to the staff undertaking the screening.

There may also be specific visitor restrictions or additional PPE requirements based on the location of a patient within the hospital and/or the patient’s condition. This is to ensure the safety of vulnerable conditions.

Thank you for your understanding as we try and keep our community healthy.

This video shows you how to put a mask on and off.

Outpatient appointments and telehealth

As part of our response to COVID-19 we have made some changes to our outpatient appointments.


We are reducing the number of face-to-face consultations and replacing them with a Video call (Health Direct) or Telephone call.

If your appointment changes, you will be contacted via text message with further instructions.

How to get ready for your Telehealth (video consult/health direct) appointment:

  • Follow this link prior to your appointment to check your device can make Video Calls: Pre-call Test
  • You can use a computer (with an inbuilt video camera or external webcam) or mobile phone with any modern internet browser including Chrome, Microsoft Edge, Safari and Firefox.
  • Please enter the Clinic Virtual Waiting Area 5 minutes prior to your appointment time by clicking on the link sent to your registered mobile number.
  • For a step by step guide to begin your video call consultations have a look at How to attend a consultation
  • If you have trouble connecting to the call have a look at Troubleshooting Guide
  • For additional information have a look at Videocall Tips

Thank you for your understanding.

Translated COVID-19 resources

COVID-19 Resources in a number of different languages are available here.

More information about COVID-19

Further information about COVID-19 can be found here.

COVID-19 Information

Find out more about COVID-19, including visitor restrictions, changes to our operations and information on where you can get your COVID-19 vaccine.

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