OUTPATIENT CALL CENTRE & REFERRAL MANAGEMENT HUB
Tel: 1300 153 853
Fax: (08) 7074 6247
External Mail Delivery Point: 21
Please note, the Outpatient Call Centre and Referral Management Hub should not be utilised for the following services:
Referrals accepted by the Specialist Outpatient clinics are categorised according to their degree of Clinical Urgency. Clinical urgency criteria are assigned based on the clinical need of the patient as detailed in the referral.
If your condition changes (for example if your condition deteriorates) then a new referral is required. Meet with your primary health care practitioner for a review and get supporting information regarding the change in your clinical condition.
This new information should be provided as a new referral to the outpatient service with a note indicating that your status and condition has deteriorated.
A central location and direct lift access from the car park makes it easy for patients to get to their appointments and receive the treatment they need.
Medical imaging, pathology and pharmacy services are situated on level 3, providing patients with direct access to these services.
For patient convenience, retail outlets including cafes, a newsagency and banking facilities are located on level 3, as well as outdoor seated areas and a playground.
When you arrive at the RAH for your outpatient or day treatment appointment, you can check-in using one of the blue check-in kiosks. These kiosks are conveniently located near the hospital’s main entrances and just outside the carpark lifts on level 3.
Check-in only takes a couple of minutes and you will be prompted through each screen. You can scan your appointment letter which has a bar code or swipe your Medicare Card or Department of Veteran Affairs Card. This will register your attendance for all of your appointments for the day, so you only have to check in once.
You will receive a numbered ticket from the kiosk with your appointment time and any instructions. You can choose to have this information sent to you to by text message which will give you greater flexibility to go outside and enjoy the gardens. If you don’t enter your mobile number, you will need to watch the screens which are positioned in public areas throughout level 3. The screens will call you to attend your appointment, by displaying your ticket number and clinic location.
Before each appointment you will need to go to the front desk at the relevant area so we can check and update your details and see your Medicare card.
Information about checking in will be included in your outpatient appointment letter and staff will be on hand near the kiosks if you need any help.
Fact sheets are available with more information about outpatient appointments and specialist outpatient clinics.