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Compliments and complaints

 

Do you have a compliment, complaint or concern?

The Royal Adelaide Hospital (RAH) is committed to providing a safe and high-quality healthcare service, which meets your expectations. It is important that we continually improve service delivery for our patients and their loved ones, therefore we value feedback from patients, family members and carers.

Your compliments, complaints and suggestions assist us in reviewing and enhancing the way we provide care. Feedback about your experiences provides valuable lessons for us to improve on all aspects of our service, and will ultimately help us to deliver the best possible care at the RAH.

If you have any feedback about your stay or any other aspect of our care or service, we would love to hear from you. We are committed to resolving any problems you may have. Please note if your complaint is about the care of someone other than yourself, we will need their permission to share private information about their care with you.

How to make a comment or complaint

  • Tell the nurse or doctor what you like or what doesn’t feel right about the care being provided. You can ask a friend or family member to help if you would like. We have found in the past that if you deal with a situation early, you are likely to get a satisfactory result.
  • If you don’t feel comfortable speaking to a staff member directly, ask to speak to a senior staff member or the Nurse Unit Manager (NUM) of the ward. If the NUM or senior staff member are unable to assist you, contact the Consumer Adviser by phone, writing, email or visiting the office.

To speak with a consumer adviser at the RAH

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